Privacy & estimate requests
Updated November 8, 2026. This notice describes information collected through the website and its estimate form.
What we collect
When you request an estimate, we collect your name, phone number, pool ZIP code, project type, timing, preferred language and any optional project details or budget you provide. We retain the form language, source page, available campaign or advertising click identifiers and your recorded optional-measurement choice, when available, with the request. A daily hash of your network address helps limit automated submissions; the form handler does not store the raw address.
Optional pool photos
After your request is saved, you may share up to four photos for reviewing your project. The form works without photos. Upload permission expires one hour after saving the request. Supported photos are resized in your browser and checked again by the server; uploaded files have embedded application metadata removed, including EXIF/GPS fields. Visible people, addresses or documents in the image are not automatically removed, so avoid including them. We store the photos privately on our hosting server in Germany, linked to your request, and make them available only to authorized site owners. They are not published or included in Google conversion exports. Owners can delete stored photos; you may request deletion through our business number.
Pool finish preview
The finish preview processes your photo in your browser. Choosing a photo, marking an area and comparing finishes do not send your photo to our server or to an image provider. If you separately choose to share photos with an estimate request, the optional photo terms above apply. Preview colors and textures are illustrative.
How we use it
We use your details to assess your project, confirm coverage, contact you about the requested estimate and understand which marketing sources lead to relevant inquiries and completed jobs. Submitting the form does not book an appointment or commit you to a purchase. Contact permission concerns your request, not unrelated marketing.
Storage, notifications and access
Requests are stored on our hosting server in Germany. The authorized owner can view them in a protected inbox. When configured, email alerts may be sent through our server mail service or Resend, and SMS alerts through Twilio, to the business owner for handling your request. We do not sell your estimate details. Hosting and delivery providers process information needed to operate, secure and deliver these services.
Optional analytics and advertising
Optional Google Analytics and Google Ads measurement remains off until it is configured and you choose to allow measurement in the website’s privacy control. You can decline and still use the form or call us. Where enabled with your permission, measurement records page views, phone-link clicks and successfully saved requests without sending your name, phone number or project description in those analytics events. Phone-link clicks are separate from completed calls. Google call conversion tracking may display a forwarding number that connects to our business number. We do not record calls through this website. You can change your choice through the measurement privacy control. Campaign identifiers submitted with an estimate are stored with that request even if optional browser analytics is declined. Our Google conversion export includes only requests with a recorded optional-measurement grant; it excludes your name, phone number, project description and private business notes.
Your choices
You can request access, correction or deletion of your details, or ask us to stop contacting you, by calling (210) 909-4443. We retain inquiries as needed to handle the project and keep business records. Private recovery backups include inquiries and saved photos; we retain the 14 most recent successful snapshots. Deleted information may remain in restricted backups until those copies are rotated, and a recovery must honor prior deletion requests. Campaign context may be kept in this browser tab for up to 24 hours so it stays with your request as you browse the site. Owner sign-in uses necessary authentication cookies.